The topic of Quality Management invariably develops into a discussion of company Culture, its defects and the difficulty of changing to a more acceptable culture model.  Managers complain of inherited culture that is immutable, while workers believe the culture is a consequence of an uncaring management team.
What the executives of the organization say and do [...]

A organisation’s success depends on many internal and external factors, and these factors interact to produce a few critical factors that make the difference between success and failure.
Key performance indicators are too often referred to as Quality measures, when in reality such classification does nothing to enhance a ‘buy-in’ to their significance as a worthwhile [...]