http://www.rent-an-auditor.co.uk/blog Expert comments on management processes Mon, 01 Feb 2010 15:52:24 +0000 http://backend.userland.com/rss092 en The latest news concerning the UK recession suggests that it is over and economic growth is with us once more.  Whether this is supported by the statistics remains to be seen, but recessions are not all bad, and recovery is not wholly good. This is a good time to examine the ... http://www.rent-an-auditor.co.uk/blog/2010/02/quality-management-a-new-perception/ The topic of Quality Management invariably develops into a discussion of company Culture, its defects and the difficulty of changing to a more acceptable culture model.  Managers complain of inherited culture that is immutable, while workers believe the culture is a consequence of an uncaring management team. What the executives of ... http://www.rent-an-auditor.co.uk/blog/2009/11/changing-the-culture-of-an-organisation/ The topic of Quality Management invariably develops into a discussion of company Culture, its defects and the difficulty of changing to a more acceptable culture model.  Managers complain of inherited culture that is immutable, while workers believe the culture is a consequence of an uncaring management team. What the executives of ... http://www.rent-an-auditor.co.uk/blog/2009/09/culture-and-change/ A organisation’s success depends on many internal and external factors, and these factors interact to produce a few critical factors that make the difference between success and failure. Key performance indicators are too often referred to as Quality measures, when in reality such classification does nothing to enhance a ‘buy-in’ to ... http://www.rent-an-auditor.co.uk/blog/2009/09/key-performance-indicators-kpis/ The implementation of a quality management system such as ISO 9001 requires consideration of virtually every aspect of an organisation’s structure and working practices. Included are the policies and practices associated with the procurement of product and other supplies from external vendors.   Prior to the introduction of today’s documented management ... http://www.rent-an-auditor.co.uk/blog/2009/05/receiving-inspection-a-failed-policy/ I recently attended a series of meetings during an introduction to a new client’s business. Without exception these meetings were a total waste of time, in that nothing was achieved. Individuals on the ‘calling list’ were absent, while others came late or left early. It was common for actions outstanding ... http://www.rent-an-auditor.co.uk/blog/2009/05/time-wasting-at-meetings/ Much of the business our organisation conducts is focussed on the product generation aspects of our clients business. For a manufacturer this means the shop floor activities where parts are assembled in a sequence to produce a saleable product. When we speak to a potential client concerning improvement programs or ... http://www.rent-an-auditor.co.uk/blog/2009/05/kickstart-service-improvement/ When I first entered the management system audit arena, it was common practice to measure auditor skills by the number of Non Conformance reports they managed to raise. As an unwilling newcomer I found this a disturbing feature of a business I didn’t want to be in, but interestingly my ... http://www.rent-an-auditor.co.uk/blog/2009/05/destructive-auditing/ I have read countless articles, and heard innumerable speeches on the subject of process and business improvement. Few of them have been significant or memorable, but one I have read but wish I had heard talked of quality and improvement in personal terms.   The key element of the speech was that ... http://www.rent-an-auditor.co.uk/blog/2009/04/quality-is-personal/ In this time of reduced business expenditure there is a marked reduction in the willingness of companies to embark on new ventures, such as the implementation of ISO management systems. What is in evidence is a renewed drive to embrace policies and strategies that have customer appeal. For us [link] ... http://www.rent-an-auditor.co.uk/blog/2009/04/environmental-and-quality-management/